Can't find what you're looking for? Our team is one phone call away — (904) 572-8787.
Most orders ship within 24 business hours from a U.S. warehouse. Standard delivery is 3–5 business days; expedited options are available at checkout.
Right now USA Sooq ships within the 50 U.S. states and APO/FPO addresses. International expansion is on our 2026 roadmap.
Most items can be returned within 30 days of delivery for a full refund. See our Returns page for category-specific exceptions like custom or perishable goods.
You'll get a tracking number by email as soon as your order ships. You can also track everything from the 'My Orders' page in your account.
Our Jacksonville compliance team reviews every applicant. We verify business documents, contact details and conduct a listing quality check before activation.
Apply on our Services page or call (904) 572-8787. Most sellers are activated within 48 business hours after a brief onboarding call.
All major U.S. credit and debit cards, Apple Pay, Google Pay and ACH bank transfer for verified accounts.
Yes. We never store full card numbers on our servers — payments are tokenized through a PCI-DSS Level 1 processor.
Orders can be cancelled at no charge any time before they're marked as shipped. Once shipped, you can use our standard return process.
Email hrdept@usasooq.com or call (904) 572-8787 Monday–Friday, 9am–6pm Eastern Time. We answer most messages within 4 business hours.
