Last updated: April 14, 2025
30-day return window
You may return most items within 30 days of delivery for a full refund of the purchase price. Items must be in their original condition and packaging.
How to start a return
Log in to your account, open 'My Orders', select the item you'd like to return, and follow the prompts. We'll email you a prepaid return label for eligible items.
Refund timing
Refunds are typically processed within 2 business days of us receiving your return. The refund will appear on your original payment method within 5–10 business days, depending on your bank.
Non-returnable items
For health and safety reasons, certain items cannot be returned. These include: opened personal care products, perishable food items, custom or made-to-order goods, and gift cards.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 7 days at hrdept@usasooq.com or (904) 572-8787 and we'll make it right at no cost to you.
Questions?
Our Jacksonville support team is happy to help. Reach us Monday–Friday, 9am–6pm Eastern.